How to contact us

What is your contact information?
Company name: DongGuan City YunLing Electronic Technology co,.ltd
Company address: Room B505, Jinhai Building, 56 Guantai Boulevard,
Nancheng Street, Dongguan, Guangdong, 523000, CN
License number of the company: 91441900MA4UTXQG6H
E-mail: info@mivoza.com

Payments

What payment options are available in your online store?
You can pay with PayPal and credit card (Mastercard, Visa and AMEX).

My payment has been canceled. What can I do now?
It can sometimes happen that a payment is canceled. Unfortunately, we have no influence on this. In this case, please try to place the order again.

I would like to receive an invoice for my order. Is that possible?
Yes, this is possible. Please send an e-mail to info@mivoza.com. They will then send you an invoice as soon as possible.

My discount code is not working. How is that possible?
Unfortunately, it is not possible to combine multiple discounts. For example, if you have a bundle discount because you have purchased multiple products, you cannot combine it with another discount code.

Ordering and delivery

How long is your delivery time?
Mivoza considers the environment very important and therefore does its best to contribute to a better world with less pollution. That is why we work with bulk orders and only send the products that have actually been ordered. This way we try to work co2 neutral.

That is why our average delivery time is 7 - 15 working days.

What are the shipping costs?
To compensate you, the customer, for the slightly longer delivery time, we will cover the shipping costs. All our products are delivered 100% FREE to your home. There is no minimum order quantity required.

Can I also choose a day or time for delivery?
No, unfortunately this is not possible as the products are shipped using international shipping methods. You will receive an e-mail from us that the parcel has been sent. You can track the package via the Track & Trace system.

It is possible that you are not at home on the day of delivery. The parcel will then be left with your neighbors or taken to a service point, about which you will receive a message.

The expected delivery time has expired, where is my order?
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that the delivery of an order is delayed. You can check the status of your order at any time on the "Track order" page.

Have you not received anything 1 week after the expected delivery time? Please contact us.

I am missing some products in my order. How is this possible?
As we work with different suppliers, it is possible that the products are sent separately. If items are missing from your order, you will usually receive them after 2-3 days.

We apologize for any inconvenience.

Returns & Refunds

I want to return an item, what do I need to do?
Follow the instructions on our refund policy page

Track and trace

Where can I find my Track & Trace code?
You can enter your e-mail address and order number on the Track & Trace page to track your package.

The track and trace code does not provide any information, how is this possible?
Track & Trace information is available from the moment your parcel arrives at the shipping company. Please note that there may be delays.


I have not received an e-mail with Track & Trace. How is this possible?
It is possible that your email has ended up in the spam box. If you have not received an email, please send us an email and we will resend it.

You can check the status of your order at any time on the "Track order" page. Enter your order number and e-mail address here.